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SERVICE SPECIFICATION

Engineering maintenance retainer

Ongoing cloud hosting, proactive security monitoring, bug fixes, and minor feature updates with guaranteed response within 2 hours.

Foundra Decor
ENGINEERING SCOPE

Packages & engineering tiers

Three distinct engineering tiers built for business growth. Clear deliverables, zero synthetic clutter.

01

Standard Assurance Retainer

For production websites and platforms needing reliable hosting and security patches.

Request Standard Retainer →
Included Deliverables
  • Managed AWS / DigitalOcean cloud hosting configuration
  • Automated daily database backups with offsite replication
  • Weekly security updates, package patches & SSL renewals
  • 5 hours per month reserved for bug fixes and UI updates
02 Recommended

Priority Growth Retainer

For mission-critical applications where downtime directly impacts daily revenue.

Lock In Priority Retainer →
Included Deliverables
  • Guaranteed < 2-hour SLA response for critical outages
  • 24/7 uptime monitoring with SMS & phone call escalation
  • 15 to 25 hours per month reserved for active feature sprints
  • Monthly architecture review & performance optimization report
03

Enterprise Dedicated Capacity

For scaling companies needing an embedded engineering team without the overhead of full-time hiring.

Request Dedicated Scope →
Included Deliverables
  • Dedicated senior software engineer (40+ hours/month)
  • Direct Slack / WhatsApp channel with engineering team
  • Continuous CI/CD pipeline automation and load testing
  • Quarterly security penetration scans and disaster drill
FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Clear answers to common technical, delivery, and scoping questions.

What happens if our system goes down outside business hours? +

Our 24/7 automated monitoring engine detects downtime within 60 seconds and triggers emergency SMS alerts to our on-call engineers for immediate remediation.